Zendesk Service empowered Zoosk’s agencies and you may doubled the efficiency
Zoosk wanted an abundant and you can useful assist table application that will end up being observed without difficulty. Zendesk Service considering just the right mix of fuel and simplicity.
Zoosk ‘s the earth’s largest personal relationship community, which have registered 50 million single men and women regarding 60 nations just like the the founding in the 2007.
Users have access to Zoosk’s matchmaking experience regarding the businesses website, social media programs, mobile functions, and you may online desktop software. This service membership will come in more 20 languages.
Zoosk can make matchmaking enjoyable and simple, and business desires their assistance experience to get an equivalent method. Whenever players features questions about recharging, subscriptions, otherwise website features, the firm will act immediately that have amicable, specific service. However, up until now, Zoosk put open provider ticketing and you can email choice
“We had been an everyday business, using hacked-to each other free units to help with the users,” said Eric Hallquist, Elderly Movie director out of Member Surgery. “Even as we expanded in the elegance and difficulty, i required greater understanding of consumer needs so that we can most useful prioritize the help points.”